Terms of Service

1. Prices are in DKK and including 25% VAT and all fees.

We usually dispatch your order within 1-3 business days. All orders are confirmed by e-mail.

All transactions on graspor.com are conducted in English.


All orders below DKK 599,- is imposed shipping costs.

Prices as below:

DAO Pick-up-point: DKK 39,-
DAO Home delivery: DKK 39,-
GLS Pick-up point: DKK 39,-
GLS Home delivery: DKK 55,-
GLS Business: DKK 75,-

Orders above DKK 600,- are dispatched without shipping costs to GLS Delivery via service point. Orders shipping out of Denmark are imposed additional shipping costs DKK 150,-. By no shipping cost orders, other delivery options are available for an additional cost.

If the item(s) is damaged in delivery, the customer should notify GRASPOR ApS immediately upon delivery.

2. The customer is covered by Danish law.

3. All GRASPOR products are covered by a two year right of complaint towards production defects.

Thus, you are entitled to either a repair, a replacement, money back, or price reduction, depending on the situation. This entails the correctness of the defect and that the malfunction has not occurred from improper use or other damaging use.

Note that the right of complaint does not cover batteries.

Returns can be made to GRASPOR ApS, Gunnar Clausens Vej 24B, 8260 Viby J, Denmark. However, we ask our customers to contact us at support@graspor.com before returning the product, as problems can often be solved by e-mail or phone.


Right of cancellation

See here

Sales outside of Denmark.

The customer is only able to pay by credit card from outside of Denmark. Additional shipping cost applies to other Scandinavian countries. On orders outside the EU, VAT can be returned if the customer supplies a customs-stamped invoice as proof of VAT exemption.



Complaints should be directed towards support@graspor.com. If we are unable to find a solution, the customer can further complain to ‘Nævnenes hus’ as long as their conditions are upheld:

Nævnenes Hus

Toldboden 2

8800 Viborg



If the customer is an EU-citizen in another EU country than Denmark, further complaints should be directed to the online complaints portal for the EU Commission at http://ec.europa.eu/odr.


Payment options:

The customer can choose between following payment methods:

Visa, Mastercard, American express, Maestro and Visa Dankort

Once the customer has filled out their order form, they are directed to WooCommerce payment system to input their credit card details. The customer can access more information on secure payment on www.nets.eu. Once the customer’s order is registered, the order is dispatched within 1-3 business days. There are no additional payment fees.

If the customer pays by credit card, they are always protected against abuse. They have the ability to reject a payment when they receive a payment overview. There is no deductible if a credit card is misused in an internet store using SSL encryption in their payment system. Thus, the customer is better protected than when shopping in a store where there is a DKK 1200 ,- deductible if a credit card is misused.

Data sent in conjunction with the purchase is encrypted with SSL. Thus it is only NETS with the ability to access those data. Neither www.graspor.com nor others have this ability.

The amount paid will not be deducted until the item(s) from www.graspor.com has been dispatched. The amount deducted cannot be bigger than what you have authorized on purchase.